Here are some steps you can take to detect potential errors, fraud and abuse:

  • Always review your Medicare Summary Notice (MSN) and Part D Explanation of Benefits (EOB) for mistakes. Access to your current Medicare account is available 24 hours a day. Simply visit

  • Keep records of your health care visits, services and equipment provided, significant lab results, etc. The SMP personal health care journal or a pocket calendar is a good place to make notes.

  • Keep and file copies of any bills or notices from insurance companies, doctors, hospitals, pharmacies, etc., as well as cancelled checks.

  • Compare your MSN and EOB to your personal health care journal and prescription drug receipts to make sure they are correct.

  • Look for three things on your billing statement:

  1. Charges for something you didn’t get

  2. Billing for the same thing twice

  3. Services that were not ordered by your doctor

  • Ask questions – ask your provider or plan*:

  1. WHEN…you don’t understand the charges billed

  2. WHEN…you don’t think you received the service

  3. WHEN…you feel the service was unnecessary

*If your provider or plan do not help you, contact us.